FAQ

Yes, our figures are delivered pre-assembled and ready for use. Unlike imitations, we take pride in offering our customers top-quality products that are ready to enjoy as soon as they arrive.

Shipping usually takes 1 to 2 weeks. However, during peak seasons, delivery times may be extended by up to an additional week. Rest assured, all orders are fully insured and carefully handled to ensure they arrive safely at your doorstep.

Our typical order preparation time is between 2 to 3 business days. However, during peak periods, it may take a few extra days. Rest assured, we are dedicated to processing your order as efficiently as possible, while maintaining the high quality of our figures. We greatly appreciate your patience and understanding as we work to deliver the best service possible.

Definitely! Our figures come with fully interchangeable parts, giving you the freedom to mix and match components for limitless customization. This makes them ideal for crafting unique poses and designs to suit your style. However, please note that custom orders are not available at this time.

If you have not received your order, please contact our support team at contact@vaultverse.shop. We are here to assist you and will work quickly to resolve the issue.

Refunds will be processed to the original payment method used for your purchase. For credit or debit card payments, the funds will be transferred to your card-issuing bank within 10 business days after we receive the returned item or process your cancellation request. Please contact your card-issuing bank to inquire about when the credit will appear on your account. If your refund has not been credited yet, we recommend reaching out to your bank or credit card company, as processing times may vary.

Yes, you can return items within 30 days of receiving them, provided they are unused and in their original condition. If your order arrives damaged, please contact us right away. For more information, please refer to our Return Policy.