Privacy Policy

Privacy Policy of Vault Verse

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from VaultVerse (hereinafter, the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we also collect information about the individual pages or products you view, the websites or search terms that referred you to the Site, and details about your interactions with the Site. This automatically collected data is referred to as “Device Information.”

We collect Device Information using the following technologies:

COOKIES

Below is a list of cookies we use. This allows you to decide whether you’d like to opt out of them:

  • Persistent for 30 minutes from the last visit – used by our website provider’s internal stats tracker to record the number of visits

  • Counts visits to the store by a single customer

  • cart – unique token, persistent for 2 weeks, stores information about cart contents

  • "Log files" track actions on the Site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps

  • "Web beacons," "tags," and "pixels" are electronic files used to record information on how you browse the Site

Additionally, when you make a purchase or attempt to do so, we collect certain information including your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number. We refer to this as "Order Information."

In this Privacy Policy, “Personal Information” includes both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information primarily to fulfill any orders placed through the Site—including processing payment details, organizing shipping, and sending invoices and order confirmations. We also use this information to:

  • Communicate with you

  • Screen for potential risk or fraud

  • Provide you, in line with your preferences, with information or promotions related to our products or services

Device Information helps us identify potential risks (especially via IP address) and improve and optimize our Site, such as by analyzing how customers browse and interact with the platform or evaluating the effectiveness of marketing efforts.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to assist in using it as described above. For instance:

We may also share your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

BEHAVIORAL ADVERTISING

We may use your Personal Information to deliver targeted ads or marketing that we think may interest you. To learn more about how targeted ads work, visit the Network Advertising Initiative’s (NAI) page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can also opt out of some services here:
http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not modify our data collection practices when a Do Not Track signal is received from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletion. If you wish to exercise this right, please contact us at ().

Please note, if you are a European resident, we process your data to fulfill any contracts with you (e.g., an order placed through the Site) or to pursue our legitimate business interests. Also note that your data will be transferred outside Europe, including to Canada and the U.S.

DATA RETENTION

When you place an order on the Site, we will maintain your Order Information for our records unless and until you request that we delete it.

CHANGES

We may periodically update this privacy policy to reflect changes in our operations, legal requirements, or practices.

CONTACT US

For questions or concerns about our privacy practices, or to file a complaint, please contact us at ()

Are the figures pre-assembled when delivered?

Yes, our figures come pre-assembled, as they should be.Unlike imitations, we believe in providing our customers with ready-to-use products of the highest quality from the moment they receive them.

What is the estimated delivery time for shipping?

Shipping usually takes 1 to 2 weeks. However, during peak seasons, delivery times may be extended by up to an additional week. Rest assured, all orders are fully insured and carefully handled to ensure they arrive safely at your doorstep.

What is the usual processing time before an order is shipped?

Am I able to personalize or customize the figure to my preferences?

Definitely! Our figures come with fully interchangeable parts, giving you the freedom to mix and match components for limitless customization. This makes them ideal for crafting unique poses and designs to suit your style. However, please note that custom orders are not available at this time.

Is it possible to return an item after purchase?

When will I receive my refund?

Refunds will be processed to the original payment method used for your purchase. For credit or debit card payments, the funds will be transferred to your card-issuing bank within 10 business days after we receive the returned item or process your cancellation request. Please contact your card-issuing bank to inquire about when the credit will appear on your account. If your refund has not been credited yet, we recommend reaching out to your bank or credit card company, as processing times may vary.

What should I do if my order doesn’t arrive?

If you have not received your order, please contact our support team at (). We are here to assist you and will work quickly to resolve the issue.