Shipping Policy

1. Shipping Process

Our products are shipped through a wide international logistics network. Shipping carriers, delivery times, and transportation methods vary depending on the destination country or region.

Please note that we do not have direct control over the shipping process once the order is dispatched, and detailed tracking updates may vary depending on the carrier and location.
Shipments can be processed and dispatched 7 days a week.

2. Shipping Costs

We currently operate under a free shipping policy, with shipping costs already included in the price of the product.

In some regions, such as the United States, product prices may be slightly higher to account for customs duties and import-related expenses.

For all other destinations, we maintain standardized pricing across products, with no additional shipping charges at checkout.

3. Delivery Times

Estimated delivery times vary based on your location. While most orders arrive within 10 to 25 business days, remote areas or customs processes may extend this timeframe.

You will receive a tracking link (if available) once your order is shipped.

4. Additional Notes

We are not responsible for delays caused by customs, local postal services, or unexpected events (e.g., weather, strikes, holidays).

Please ensure that your shipping address is correct and complete to avoid delivery issues.

If your order has not arrived within the estimated time frame, feel free to contact us for assistance.

Are the figures pre-assembled when delivered?

Yes, our figures come pre-assembled, as they should be.Unlike imitations, we believe in providing our customers with ready-to-use products of the highest quality from the moment they receive them.

What is the estimated delivery time for shipping?

Shipping usually takes 1 to 2 weeks. However, during peak seasons, delivery times may be extended by up to an additional week. Rest assured, all orders are fully insured and carefully handled to ensure they arrive safely at your doorstep.

What is the usual processing time before an order is shipped?

Am I able to personalize or customize the figure to my preferences?

Definitely! Our figures come with fully interchangeable parts, giving you the freedom to mix and match components for limitless customization. This makes them ideal for crafting unique poses and designs to suit your style. However, please note that custom orders are not available at this time.

Is it possible to return an item after purchase?

When will I receive my refund?

Refunds will be processed to the original payment method used for your purchase. For credit or debit card payments, the funds will be transferred to your card-issuing bank within 10 business days after we receive the returned item or process your cancellation request. Please contact your card-issuing bank to inquire about when the credit will appear on your account. If your refund has not been credited yet, we recommend reaching out to your bank or credit card company, as processing times may vary.

What should I do if my order doesn’t arrive?

If you have not received your order, please contact our support team at (). We are here to assist you and will work quickly to resolve the issue.